How can housing providers balance accessibility and fire safety as mobility scooter use continues to rise across the UK?
In this webinar, Andy Frankum, Chair of the National Social Housing Fire Strategy Group (NSHFSG), joins Nigel Deacon from metroSTOR to discuss the updated NFCC Mobility Scooter in Residential Buildings Guidance, now open for consultation until Monday 1st December 2025.
Seven years after the original guidance was first issued, advances in battery technology, a growing number of lithium-ion related incidents and an ageing population have prompted a full review. The consultation brings forward important proposals to strengthen building safety standards and ensure that residents who rely on mobility scooters can do so safely.
This session will outline the background to the consultation, what has changed since 2018 and how the new recommendations will shape policy and design for years to come. With issues such as charging safety, evacuation routes and building layout under review, attendees will gain valuable insight into how future standards will affect housing stock, risk assessments and local management policies.
Drawing on real-world experience from both housing and fire safety perspectives, Andy and Nigel will also discuss the growing role of compliant, external storage and charging infrastructure in reducing risk and protecting residents’ independence.
About the event
With increasing use of personal mobility devices across housing sectors, this session will provide a clear, practical overview of the new NFCC Mobility Scooter Guidance consultation. Attendees will gain insight into the key proposals, how to contribute to the consultation and how future standards could shape the design of safer buildings and external storage solutions.
Date: Thursday 27 November 2025
Time: 10:30am – 11:30am
Hosted by metroSTOR in partnership with the National Social Housing Fire Strategy Group (NSHFSG), this one-hour session will outline key considerations for housing providers, landlords and fire safety professionals looking to respond to the consultation and plan for safer mobility device storage.
Who should attend:
- Social landlords and housing managers
- Local authority housing and fire safety teams
- Property and compliance managers
- Architects and building safety professionals
What you’ll gain:
- A clear understanding of the proposed changes to the NFCC Mobility Scooter in Residential Buildings Guidance
- Insight into the latest data on lithium-ion battery risks, toxic smoke and escape route safety
- Guidance on developing proportionate policies and assessing existing arrangements for storage and charging
- Examples of safe, compliant external infrastructure designed to meet the six-metre separation recommendation and reduce fire risk
- Information on how to review the consultation document and submit feedback before the 1st December deadline
About the speakers:
Andy Frankum
Chair of the National Social Housing Fire Strategy Group (NSHFSG)
LinkedIn: Andrew Frankum
Andrew is a Certified Health and Safety Practitioner with over 20 years’ experience in housing, logistics and compliance. He has led award-winning safety functions, driven national policy initiatives and worked across government, regulators and housing providers to embed effective fire safety and risk management practice.
Nigel Deacon
Business Development Director
LinkedIn: Nigel Deacon
As Director at metroSTOR, Nigel advises councils, housing providers and fire safety professionals on waste, recycling and mobility infrastructure design. He brings practical insight into how compliant, external storage and charging solutions can help reduce fire risk while supporting accessibility for residents.
